Return/Exchange Policy

At Debbire, we want you to feel confident and happy with your purchase. If something isn’t quite right, we offer a structured return and exchange process to help make things right.

How to Start a Return or Exchange

1. Contact Us First
   To begin a return or exchange, please email our customer support team at info@floravincia.com with your order number and a brief reason for your request. Our team will reply with instructions and next steps.

2. Return Your Item
   Once your return/exchange request is approved and you receive the return address and instructions from us, please send the product back within 7 days of our approval. We recommend using a tracked shipping service, as we can only process a refund or exchange once the returned item has been received.

Please note: Return shipping costs are the responsibility of the customer unless otherwise specified.

Inspection & Refund/Exchange Processing

After we receive your returned item, our team will inspect it within 3–5 business days.
Once approved, we will either:

• Issue an exchange item, or

• Initiate a refund to your original payment method.

You will receive email updates when your return is received and when your refund or exchange is processed.

Refunds typically take up to 7 business days to appear in your account after processing.

Eligibility Requirements

To qualify for a return or exchange:

• The item must be unworn, unused, and in original condition.

• All original packaging, tags, and labels must be attached.

• Items must be returned within the specified time frame.

Items that show signs of wear, washing, damage, alterations, or missing tags/packaging will not be accepted for return or refund.

Items Not Eligible for Refund or Exchange

Debbire will gladly accept returns for defective items. However, the following conditions do not qualify as defects:

• Fit or size issues

• Change of mind

• Damage due to wear, washing, self-repair, or modifications

Please note that items sent to you as an exchange for another item are not eligible for a further refund once delivered.

Important Notes

• If your delivery attempt fails due to incorrect address information (incomplete/incorrect address, wrong contact details, etc.), we may not be able to issue a refund. Please double-check your order information before shipment.

• If you find an error in your shipping information after placing an order, contact us promptly at info@floravincia.com with your order number for assistance.

Timeline & Expectations

• Returns can be initiated within 14 days from the date you receive your items.

• We will inspect and confirm your returned items within 3–5 business days of receipt.

• Once approved, refunds or exchanges will be processed and you will receive email confirmation.

Contact Us

If you have any questions about returns, exchanges, or our policy in general, please reach out:

📧 Email: info@floravincia.com
📞 Phone: +1 971 495 6624

Debbire is a women’s fashion brand operated by FLORAVINCIA LLC in the United States.